Meet Violet AI, Your 24/7 Amare Customer Experience Assistant
Our Customer Experience chat has been upgraded and is now powered by Violet AI. She's available around the clock and can help with:
- Your orders: items, tracking information, and current status
- Product questions: detailed answers about Amare products
- Subscribe & Save: how the program works and how to manage your subscription
- Policies and procedures: answers to common questions
- Anything in the Amare Hub: announcements, promotions, and resources
Plus, we're adding new capabilities all the time, so Violet will keep getting more helpful.
A Real Person is Always Within Reach
During business hours, you can connect with a live Customer Experience representative at any time. After hours, if Violet doesn't have the answer you need, she'll pass your question to our Customer Experience team, and they'll follow up with you by email during business hours so your question won't get lost.
Where to Find Violet
- In the ABC app: Tap More, then Customer Experience, then Start Live Chat
- On Amare.com: Click the chat icon in the bottom-right corner of any page
Updated Live Support Hours, Beginning Saturday, October 10
With Violet available 24/7, we're focusing our live Customer Experience team on weekdays. Our live support hours are:
- Monday–Friday: 7:00 AM – 7:00 PM MT (6:00 AM – 6:00 PM PT)
- Saturday & Sunday: Violet AI is available 24/7. Our live team returns Monday at 7:00 AM MT.
Please share this with your Customers! Violet is available to them on Amare.com too, so they can get quick answers about their orders any time.
We're grateful for everything you do to share mental wellness with the world, and we're committed to giving you support that keeps up with you!
With gratitude,
Amare Customer Experience Team